Shipping policy
FOR YOUR PEACE OF MIND, WE RECORD EACH PARCEL BEING PACKED ON CAMERA TO ENSURE ALL ITEMS IN YOUR SHIPMENT HAVE LEFT TOGETHER. THIS IS GDPR COMPLIANT.
PLEASE NOTE WORKING DAYS ARE COUNTED AS MONDAY - FRIDAY & EXCLUDE U.K. BANK HOLIDAYS.
PLEASE ENSURE YOUR SHIPPING ADDRESS IS CORRECT AND INCLUDES YOUR HOUSE / BUILDING NUMBER TO ENSURE YOUR TEAM CAN PROCESS AND DISPATCH YOUR ORDER AS FAST AS POSSIBLE.
ALL ORDERS ARE TRANSPORTED USING REPUTABLE COURIERS SUCH AS ROYAL MAIL, UPS AND DPD. THESE ARE ESTIMATES, NOT GUARANTEES SO PLEASE ALLOW SOME LEEWAY IN THE EVENT OF ISSUES DOWN TO THE COURIER.
THE MAJORITY OF OUR ORDERS ARE TRACKED 24HR WITH SIGNATURE, ALLOWING FOR FULL TRACKING & CONFIRMATION OF DELIVERY. PLEASE NOTE SOMEONE WILL NEED TO BE AT THE ADDRESS PROVIDED ON YOUR ORDER TO GIVE A SIGNATURE CONFIRMING DELIVERY.
WE WILL AIM TO PROCESS & DISPTACH YOUR ORDER WITHIN 1-2 WORKING DAYS OF THE ORDER BEING PLACED. PLEASE NOTE, DURING BUSY PERIODS FOR US OR DURING THE HOLIDAY'S, THIS MAY VARY.
U.K. DELIVERY ESTIMATES
XPRESS DELIVERY COLLECTION - 1-2 WORKING DAY DELIVERY IF ORDERED BEFORE 2PM BRITISH STANDARD TIME TO A U.K. ADDRESS. XPRESS DELIVERY WILL ONLY APPLY TO ITEMS IN THIS COLLECTION & WILL ONLY BE DISPATCHED SAME DAY IF THE ORDER IS PLACED BEFORE 2PM GMT. ORDERS PLACED SATURDAY & SUNDAY WILL BE PROCESSED & DISPATCHED MONDAY. UK BANK HOLIDAYS ARE ALSO EXCLUDED.
SOURCED ITEMS
5-12 WORKING DAY DELIVERY FROM THE DATE OF THE ORDER BEING PLACED. SOURCED ITEMS ARE PURCHASED IN UPON SALE, AUTHENTICATED & THEN DISPATCHED ONCE VERIFIED.
SIGNATURES
PLEASE NOTE ALL ORDERS ABOVE £120 WILL REQUIRE A SIGNATURE UPON COURIER ARRIVAL TO YOUR ADDRESS. AN ADDITIONAL PROOF OF POSTAGE IMAGE WILL ALSO BE TAKEN BY OUR COURIERS.
INTERNATIONAL DELIVERY ESTIMATES
IT IS THE CUSTOMERS RESPONSIBILITY TO PAY IMPORT TAXES & FEES. REGULATIONS FOR IMPORT DUTIES AND TAXES MAY VARY, WE ARE UNABLE TO CONTROL NOR PREDICT THE AMOUNT.
ALL EUROPEAN AND REST OF WORLD ORDERS ARE SHIPPED VIA ROYAL MAIL WHO WILL THEN PASS YOUR SHIPMENT ONTO YOUR LOCAL COURIER. YOU WILL BE ABLE TO TRACK YOUR SHIPMENT WITH THEM ONCE ARRIVING IN THE DESTINATION COUNTRY.
EUROPE
- EXPRESS INTERNATIONAL 3-5 WORKING DAYS. FULLY TRACKED.
STANDARD INTERNATIONAL 10-15 WORKING DAYS. FULLY TRACKED. STANDARD INTERNATIONAL SHIPPING ORDERS MAY TAKE UP TO 10 WORKING DAYS TO DISPATCH. THESE ARE UPGRADED TO EXPRESS DELIVERY FREE OF CHARGE.
REST OF WORLD
EXPRESS INTERNATIONAL 5-7 WORKING DAYS. FULLY TRACKED.
STANDARD INTERNATIONAL 10-15 WORKING DAYS. FULLY TRACKED. STANDARD INTERNATIONAL SHIPPING ORDERS MAY TAKE UP TO 10 WORKING DAYS TO DISPATCH. THESE ARE UPGRADED TO EXPRESS DELIVERY FREE OF CHARGE.
WANT TO TRACK YOUR ORDER?
YOUR TRACKING INFORMATION WILL AUTOMATICALLY BE EMAILED TO THE EMAIL ADDRESS ATTACHED TO YOUR ORDER OR SENT BY SMS TO THE PHONE NUMBER ON YOUR ORDER. IF YOU DIDN'T RECEIVE THIS, PLEASE CHECK YOUR SPAM / JUNK FOLDER OR CONTACT US AT CONTACT@STRTSPLY.COM
MY ITEM HAS IS SHOWING AS DELIVERED BUT HASN'T BEEN
IF YOUR ITEM IS MARKED AS SUCCESSFULY DELIVERED BY OUR COURIERS WITH PROOF OF TRACKING AND A PROOF OF DELIVERY IMAGES, STRT SPLY WILL RAISE AN INVESTIGATION WITH THE COURIER SELECTED ON YOUR BEHALF SHOULD YOU NOT WISH TO. INVESTIGATIONS AND RESULTS MAY TAKE UP TO 30 WORKING DAYS TO RESOLVE. PLEASE CONTACT US AT CONTACT@STRTSPLY.COM AND OUR TEAM WILL BE HAPPY TO ASSIST.