Refund policy
IN THE UNLIKELY CIRCUMSTANCE YOU NEED TO RETURN AN ITEM TO US, YOU CAN RETURN YOUR ITEMS TO US WITHIN 7 DAYS OF RECEIPT.
TO INITIATE A RETURN CLICK HERE AND USE THE EMAIL ADDRESS USED TO PLACE THE ORDER.
PLEASE NOTE DURING BUSY PERIODS OUR TEAM KINDLY REQUESTS UP TO 48HRS TO REVIEW YOUR REQUEST. YOUR RETURN REQUEST IS STILL VALID FROM THE DATE & TIME OF YOUR FIRST EMAIL.
IF YOU NEED ANY ASSISTANCE, PLEASE DON'T HESITATE TO CONTACT US AT CONTACT@STRTSPLY.COM
RETURN CONDITIONS
- ALL RETURNED ITEMS MUST BE UNWORN, UNWASHED, AND COMPLETE WITH ORIGINAL TAGS AND/OR PACKAGING IF APPLICABLE TO THE PRODUCT. PACKAGING IS PART OF THE PRODUCT AND RETURNS WILL BE REFUSED WITHOUT.
- ANY RETURNED ITEMS MUST BE IN ORIGINAL, RESALEABLE CONDITION WITH NO SIGNS OF WEAR. THIS INCLUDES FACTORS SUCH AS ODOUR & HAIR.
- PLEASE ENSURE ALL RETURNED ITEMS ARE WELL PACKAGED SO AS TO NOT BE DAMAGED IN TRANSIT.
ANY ITEMS YOU WISH TO RETURN ARE YOUR RESPONSIBILITY UNTIL THEY REACH OUR WAREHOUSE & ARE SIGNED FOR. PLEASE ENSURE YOU USE A FORM OF TRACKED SHIPPING BACK TO US.
AT THIS STAGE WE ARE UNABLE TO COVER RETURN SHIPPING COSTS.
SHOULD THE FOLLOWING CONDITIONS NOT BE MET, STRT SPLY RESERVES THE RIGHT TO DENY YOUR RETURN AND SHIP ITEMS BACK TO THE SHIPPING ADDRESS ATTACHED TO THE ORDER.
PROCESSING YOUR RETURN
ONCE THE RETURN HAS BEEN RECEIVED & WE HAVE INSPECTED THE ITEM(S) A REFUND WILL BE PROCESSED BACK TO YOUR ORIGINAL PAYMENT METHOD.
WE REQUIRE UP TO 10 BUSINESS DAYS (MONDAY-FRIDAY) FROM THE DAY OF DELIVERY TO OUR WAREHOUSE TO INSPECT AND PROCESS YOUR RETURN. YOU WILL RECEIVE EMAIL CONFIRMATION CONFIRMING YOUR RETURN/REFUND HAS BEEN ISSUED.
FINANCIAL INSTITUTIONS MAY REQUIRE ADDITIONAL DAYS TO PROCESS THE REFUND BEFORE THE FUNDS ARE RETURNED TO THE ACCOUNT.
INTERNATIONAL RETURNS
IF YOU ARE RETURNING AN ORDER FROM OUTSIDE THE UK, PLEASE CLEARLY MARK THE PACKAGE DECLARATION AS 'RETURNED GOODS' TO AVOID ANY CUSTOMS CHARGES. STRT SPLY IS NOT RESPONSIBLE FOR ANY CUSTOM CHARGES MADE. A REFUND WILL BE ISSUED TO THE ORIGINAL PAYMENT METHOD USED TO PLACE THE ORDER. OUR GENERAL RETURNS / REFUND POLICY OF 7 DAYS FROM THE DATE OF DELIVERY ALSO APPLIES TO INTERNATIONAL ORDERS.
NON RETURNABLE ITEMS:
PLEASE NOTE THESE ITEMS ARE ALSO EXCLUDED FROM EXTENDED CHRISTMAS RETURNS.
DUE TO THE EXTREME RARITY OR HYGIENE REASONS, AN ALL SALES FINAL POLICY IS IN EFFECT ON SELECTED ITEMS.
PLEASE NOTE DUE TO HYGIENE REASONS ALL SOCKS AND UNDERWEAR PRODUCTS ARE NON RETURNABLE UNLESS A MISTAKE ON OUR PART IS MADE SUCH AS INCORRECT SIZE OR PRODUCT SENT.
ALL PRELOVED SALES ARE FINAL.
ALL MYSTERY BOX SALES ARE FINAL.
DAMAGE & ISSUES
PLEASE CAREFULLY INSPECT YOUR ORDER UPON RECEIVING AND CONTACT US IMMEDIATELY IF THE ITEM IS DEFECTIVE OR DAMAGED SO WE CAN INVESTIGATE THE ISSUE AND MAKE IT RIGHT AS SOON AS POSSIBLE. IN THE INSTANCE OF A MISTAKE ON OUR PART, OR DAMAGE DURING TRANSIT, STRT SPLY WILL BE HAPPY TO PROVIDE A PREPAID ROYAL MAIL TRACKED 48HR RETURNS LABEL TO YOURSELF.
LAST REVISION: 28/05/2025